Refund policy

I want you to be completely happy with your purchase!

If for any reason you're not, please contact me and I'll do my best to help.

You may request a refund within 14 days of your order arriving. It's easy to do from your account.

Log into your account to find the item you'd like to return from your orders, then click request refund to start the return process.

Exemptions

Several types of goods are exempt from being returned.
These include:

• Personalised items.
• Products made to order.
• Gift cards.
• Downloadable software products.
• All marked-down SALE items.

There are certain situations where only partial refunds are granted, including any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Returning Your Items

To be eligible for a return, your item must be unused and in the same condition that you received it and if possible in the same packaging.

Shipping costs are non-refundable. Customers are responsible for paying for returning their goods. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
Occasionally refunds may take up to 14 days. Please check your bank account and/or credit card provider in the first instance.
After 14 days of your refund being approved, if you’ve done this and you still have not received your refund yet, please contact julialaing.uk@gmail.com.

Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
Items can only be exchanged if they are defective or damaged. If you need to exchange it for the same item, send us an email at julialaing.uk@gmail.com for full details of how to return your order.

Gifts
If you received the item as a gift and it was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.